Refund policy

Refund Policy

Due to the nature of our products, refunds are not permitted unless the item is faulty. Refunds will only be considered if the following conditions are met:

1. The issue must be reported to support@vgluxehair.com within 5 days of receiving the item.

2. Items must be returned unused in their original packaging.

Shipping Fees

• Customers are responsible for all return shipping costs.

• A valid tracking number and recipient signature must be provided for us to process a return.

• VGLUXEHAIR does not accept responsibility for items lost in transit. Any such issues must be taken up directly with the delivery provider.

For any enquiries or queries please email support@vgluxehair.com